Standard Chartered Bank has been named as the best consumer digital bank in Kenya by Global Finance Awards. The bank also emerged Best Integrated Consumer Bank Site, Best Online Product Offerings, Best Information Security and Fraud Management and Most Innovative Digital Bank in the region.
The bank was in particular feted for its strategic strength and capability to attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, as well as web/mobile site design and functionality.
Commenting on the Award, Standard Chartered Bank Kenya Managing Director and CEO, Kariuki Ngari, said the award is testament that the bank is delivering digital solutions that are changing the way clients are banking especially in the current health pandemic that has impacted almost every sector around the globe.
“Our digital approach is visibly evident through this award and a clear indication that we are on the right direction towards becoming a digital first bank. Our digital transformative agenda has always been about putting our customers first, improving customer experience, efficiency and enabling our customers do their banking with ease and convenience,” Mr. Kariuki said, adding that in Retail Banking, 89 per cent of transactions today are conducted through non-branch channels and close to 83 per cent of our corporate clients are utilizing the banks’ Straight2Bank platform.
Mr. Kariuki added that the current health pandemic was a wakeup call for financial institutions to show their resilience through accelerated technological disruptions and innovation in order to meet the ever-changing customer and market demand for digital first products and services.
The award is an attestation of the Standard Charted Bank’s leadership in leveraging technology to provide efficient service delivery whilst tapping into data driven insights to provide customized client solutions.
In 2019, the Bank launched its digital banking platform with more than 70 digitally accessible services to its customer, with its versatility granting the bank opportunity to further scale and introduce other functionalities to enable ease and convenience for customers.
The Bank was recognized as the best consumer digital bank alongside Standard Chartered Bank Botswana, Cote d’Ivoire, Ghana, Mozambique, Nigeria, Tanzania, Tunisia, Uganda and Zambia.